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Shipping & Returns

Shipping Policy

At qru jewellery, we offer free domestic shipping and worldwide shipping at cost. We take pride in packaging each piece of jewellery with care to ensure it arrives in perfect condition. Our shipping times vary depending on your location and can take anywhere from 1-6 weeks.
If you need your order sooner, please contact us and we will do our best to accommodate your request. Please note that additional fees may apply for expedited shipping.
Our shipping policy may change from time to time, so please check back periodically for any updates.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from qru jewellery. If for any reason you are not happy with your order, we offer a 30-day return policy. To initiate a return, please contact us with your order number and reason for return.
All returned items must be in their original condition and packaging. We will process your refund within 10 business days of receiving the returned item.
Please note that we do not offer exchanges at this time. If you would like to exchange an item, simply return it for a refund and place a new order for the item you desire.

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